Customer Evaluations & Demonstrations

• Plan, run and report customer evaluations, demonstrations and on-site experiments, from protocol design through results readout.
• Prepare for field visits in the Billerica lab: run test workflows, verify methods, and confirm systems are ready before they go to a customer.
• Analyze customer sample data and present results that demonstrate value for each customer's process.
• Partner with sales and marketing on opportunity strategy, evaluation scope and success criteria.

Customer-Facing Materials & Workflows

• Author application notes, procedures, workflows and training materials for customers and the field team.
• Feed field learnings back into product, documentation and process improvements.

Installation, Qualification & Support

• Install Atlas / Talos / RT systems and execute IQ/OQ/PQ protocols with defined acceptance criteria; record results and deviations and obtain customer sign-off.
• Support pre-shipment qualification so units are demonstrably fit for use before they ship.
• Deliver operator training and serve as an escalation and troubleshooting resource for field issues, coordinating with engineering and software.
• Work within Nirrin's ISO 9001 quality system, keeping evaluation and qualification records controlled and traceable.

Required

• Bachelor's or Master's degree in Biology, Chemistry, Bioengineering or a related field. A PhD is not required; we weight hands-on experience over degree.
• 5+ years in bioprocess, including direct experience as a field application scientist or in a comparable customer-facing applications role at an instrument or bioprocess technology company.
• Proven track record running customer demonstrations and evaluations in the field.
• Hands-on experience with analytical instrumentation (spectroscopy such as NIR or UV, chromatography, or related process analytical tools) and strong wet-lab technique.
• Experience writing customer-facing technical materials, procedures and workflows.
• Self-starter who works independently at customer sites and represents Nirrin credibly with scientific and manufacturing users.
• Willingness and ability to travel to customer sites, up to 50%.

Preferred

• Experience supporting in-line or at-line process analytical technology (PAT) instruments in downstream bioprocessing.
• Familiarity with GMP, validation (IQ/OQ/PQ) and ISO 9001 environments.
• Interest in helping build and grow a field applications team.

• Customer evaluations run cleanly and convert into orders.
• Customers and the field team have clear, accurate materials and workflows to work from.
• Instruments are installed and qualified on schedule, with clean records and satisfied customers.